Return & Refund Policy

At Bravo Empire, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return within 14 days of receiving your order if:

• The item is unused, unworn, and in its original condition.

• All original tags and packaging are intact.

• You have proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized or personalized products.

• Products that have been used, washed, or damaged by the customer.

• Clearance or final sale items.

• Gift cards.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product so we can resolve the issue promptly.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Exchange Policy

If you wish to exchange a product for a different size or another item, please contact our customer support team. Exchanges are subject to product availability.

Return Shipping

• If the return is due to our error (wrong, defective, or damaged item), Bravo Empire will cover the return shipping costs.

• If the return is due to a change of mind or an incorrect order placed by the customer, the customer is responsible for the return shipping costs.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team through our Contact Us page. Please include your order number for faster assistance.